Pre-Order Policy

To ensure a fair and transparent shopping experience for all our customers, we kindly ask you to carefully review our pre-order policy before placing your order.

1. Pre-Order Payment

• All pre-orders must be paid in full at the time of purchase.

• A pre-order is considered confirmed only once full payment has been received.

• The pre-order price is guaranteed, even if the retail price increases before the product's official release date.

2. Release Dates and Delays

• Release dates displayed on our website are estimates provided by manufacturers and distributors.

• Release dates are subject to change without prior notice.

• All-in Hobby Sports has no control over delays caused by manufacturers, distributors, or shipping carriers.

• We will make reasonable efforts to notify customers of any significant delays.

• All applicable consumer rights regarding delivery delays and cancellations remain in effect.

3. Cancellations and Refunds

• All pre-orders are considered final sales, subject to applicable consumer protection laws.

• Requests to cancel a pre-order due to a change of mind may be accepted up to 14 days before the product's official release date.

• Any approved voluntary pre-order cancellation will be subject to a 10% processing fee based on the pre-order amount.

• No voluntary pre-order cancellations will be accepted within 14 days of the product's official release date.

• If a product is officially cancelled by the manufacturer or distributor, a full refund will be issued.

• If we are unable to fulfill a pre-order, customers will receive a refund for any unavailable items.

• These conditions do not limit any cancellation or refund rights provided by applicable laws.

4. Product Availability and Allocations

• Certain products may be subject to limited quantities or allocations imposed by manufacturers and distributors.

• While we make every reasonable effort to fulfill all confirmed pre-orders, product availability cannot be guaranteed.

• If we receive fewer units than expected, affected customers will be notified and refunds will be issued for any items that cannot be fulfilled.

5. Shipping and In-Store Pickup

• Pre-orders will be prepared for shipping or in-store pickup once the products have been officially released and received at our store.

• Shipping times may vary depending on the carrier and destination.

• Customers who select in-store pickup will receive a notification once their order is ready for collection.

• Orders containing both pre-order and in-stock items may be shipped together once all products become available.

6. Order Modifications

Any requests to modify a pre-order must be submitted to our customer service team.

We will do our best to accommodate requests. However, certain modifications may not be possible once an order has been confirmed.

7. Acceptance of Policy

By placing a pre-order with All-in Hobby Sports, customers acknowledge that they have read and agreed to the terms outlined in this policy, subject to their rights under applicable consumer protection laws.